What is DOP?
DOP is the European Union and United Kingdom regulatory abbreviation for, “Denominazione di origine protetta.” (Or in English, “Protected designation of origin.”) When a food-related product is granted this sought-after label, it means that under the penalty of law, that product is only allowed to come from one specific region. For example, think “Champagne,” which can only be called by that name if it comes from the Champagne region of France. Many of our Tutto Sicilia products feature DOP ingredients, such as Olives and Bronte Sicilian Pistachios!
My honey crystallized! Has it gone bad?
NO! This is actually how you know the honey is of the highest quality!
Most pure raw or unheated honey has a natural tendency to crystallize over time. Here’s how to reconstitute the crystallized honey: Place the jar into a saucepan and fill with enough water to almost reach the top of the jar. Now remove the jar from the pan. Heat the water over low to medium heat until it reaches 95-104 degrees F and remove it from the heat. Remove the lid from the honey and return the jar back to the pan. Let it stand for up to 30 minutes, occasionally stirring the honey so the heat is evenly distributed.
Am I reading the “Best By Dates” correctly?
The "best by date" on our Tutto Sicilia Sun Dried Tomato Paté, Sicilian Pistachio Pesto, Hot Pepper Cream, Sicily Orange Marmalade and Sicily Orange Blossom Honey are written in the European designation, as in Day/Month/Year.
The “best by date” on our Tutto Sicilia Sicilian Pistachio Cream is written as Month/Day/Year.
The “best by date” on our Tutto Sicilia Extra Virgin Olive Oil is written as Month/Year.
“Best by dates” are not expiration dates, rather, they indicate the estimated time period the product will retain its highest quality, flavor, and nutritional value.
Can I submit a recipe?
Yes! We can’t wait to see what creative ways you have come up with to use Tutto Sicilia! Send us an email firstname.lastname@example.org.
I love your products, how can I let you know?
Grazie! We love them too and would love to hear from you! Please send us a review on our website!
Do I need to create an account to shop at Tuttosicilia.com?
Creating an account is an easy and convenient way to save your shipping and billing information, and also view current order status and review past orders. Just click the Account tab in the upper right corner and click, Create Account. After completing the registration, you will be sent an email for verification.
I can’t log in to my account. What should I do?
Make sure your browser is up to date or try resetting your password.
How do I know that my order was placed?
Once you’ve placed your order, you’ll receive a confirmation email with the details of your order and a unique order number. Review the information to make sure it’s correct. If you don’t see the email within a few minutes of placing the order, check your junk mail or other folders.
How can I check the status of my order?
After clicking on Account and signing in, you’ll be able to see your full order history, including your current order status.
Can I purchase your products over the telephone and have them shipped?
We do not accept telephone orders.
What are the payment options available for my purchases?
We accept major credit cards and digital wallets allowed on Shopify Payments.